We understand that life is unpredictable, and sometimes plans change. Our goal is to be as transparent and supportive as possible when it comes to cancellations and refunds. This policy outlines your rights and our responsibilities, ensuring clarity before, during, and after your trip.
How to Cancel Your Booking
All cancellation requests must be made in writing via:
- Email (official email address)
- WhatsApp (registered business number)
- Or through the travel agent/representative you booked with
Verbal cancellations are not considered valid. The date of the email/message will be considered the date of cancellation.
Standard Cancellation Charges
The cancellation charges apply to the total tour package cost and are based on how far in advance you cancel your trip:
| Time Before Departure | Cancellation Fee |
|---|---|
| 15 days or more | 10% of total cost |
| 7 to 14 days | 25% of total cost |
| 3 to 6 days | 50% of total cost |
| Less than 3 days | No refund |
| No-show on travel date | No refund |
Hotel & Transport Partner Policies
- Some hotels and transport vendors may have stricter non-refundable policies.
- In such cases, their terms will override ours for that portion of the package.
- These will be clearly communicated to you during the booking process, especially for luxury or high-demand properties.
Refund Policy
If your cancellation qualifies for a refund, here’s what you can expect:
- Refunds are initiated within 7–10 working days after confirmation of cancellation.
- Refunds are processed through the original method of payment (bank transfer, UPI, credit/debit card).
- Any transaction fees, gateway charges, or bank deductions will be adjusted from the refundable amount.
- If you have paid in foreign currency, exchange rate variations are not covered.
Non-Refundable Components
The following are non-refundable under all circumstances:
- Permit or entry ticket charges
- Sightseeing fees once issued
- Airline/train/bus tickets (unless specifically included as refundable)
- Government taxes or toll charges already paid
- Booking or processing fees (where applicable)
No Refund in the Following Situations:
- Last-minute cancellations due to personal reasons (e.g., illness, family emergencies).
- No-show on the day of departure or after the trip has started.
- Early checkouts or voluntary curtailment of the trip.
- Delays or disruptions due to weather conditions, political unrest, strikes, roadblocks, or other factors outside our control.
- Unused services, meals, or transfers that were part of your itinerary but not availed.
Trip Rescheduling or Amendments
- You can request a date change or modification of itinerary up to 10 days before the scheduled departure.
- All changes are subject to availability and may involve price revisions.
- Rescheduling within 6 days of departure is treated as a cancellation.
Force Majeure & Exceptional Circumstances
In rare cases of unavoidable events such as:
- Natural disasters (landslides, floods, heavy snowfall)
- Government advisories or restrictions
- Pandemic-related lockdowns or quarantine rules
We will make every effort to reschedule or issue credits instead of charging cancellation fees. However, refunds will only be possible if and when our vendors release payments on their side.
Travel Insurance (Strongly Recommended)
We strongly advise our clients to purchase travel insurance that covers:
- Cancellations
- Medical emergencies
- Lost luggage
- Trip interruptions
This provides added financial security in case of unforeseen changes.
Important Final Notes
- Our refund and cancellation policy is designed to be fair to both travelers and the service providers we work with.
- We value your trust, and we’re here to help you navigate any changes with minimal stress.
- If you have any questions, please contact our support team for clarity before proceeding with cancellation.
Still Have Questions?
Feel free to contact our team anytime. We’re here to assist you and ensure your journey, whether taken or postponed, is handled with care.